The digital workplace combines leadership, culture, technology and practices to yield critical outcomes that impact the bottom line. Driven by the need for improved collaboration, seamless mobility, flexibility and a push for “digital transformation”, business leaders across industries and organization sizes overwhelmingly recognize the importance of the digital workplace. Yet digital workplace initiatives remain very much a work in progress. Below outlined the key takeaways of the State of the Digital Workplace Report 2018 that reflects the trend in Chicago, US:
1. The digital workplace is an organizational priority, but executive support must go further
The digital workplace is an increasingly important priority for many organizations however the significant challenges is what appears to be lack of real buy-in from executive leadership. Budgetary constraints, fragmented program ownership and competing initiatives all indicate that more top-level support is needed for digital workplace programs to succeed.
2. We’re at the beginning of a journey with positive outcomes, formalization will help
Organizations that are further ahead are reporting notable benefits. The survey data suggest there is a correlation between those who have put some formality around their digital workplace program and those experiencing high performance.
3. There’s a lot of work to do and the platforms are no exception
Organizations continued to focus on the core technologies that underpin the digital workplace. Survey data clearly showed businesses getting their foundational tools in place before moving on to more advanced initiatives. Across the board, most organizations reported there was work to be done to improve their digital tools that include communication and collaboration, intranet, employee portals, document management and etc.
4. Addressing cultural issues is critical for digital workplace success
Addressing underlying cultural issues helps to tackle some of the top challenges, including aligning competing initiatives or departments, breaking down barriers between systems and data and supporting digital workplace adoption.
5. Digital workplace measurement frameworks are largely immature and deserve more focus
Higher performing digital workplaces use more robust measurement frameworks and utilize more metrics to track progress and drive improvement. But with a significant proportion of organizations stating they didn’t know or that they are using very few metrics, there is a clear lack of effective measurement strategies in place.
6. Big data and analytics is a growing area of interest
The use of analytics to support better decision-making emerged as the second highest priority in the digital workplace as the survey data indicates. This growth may indicate more awareness of the benefits of using analytics as well as specific plans being implemented.
Source: SMG/CMSWIRE Digital Workplace Survey, 2018
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